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If you want to increase sales, enhance customer service or consistently improve performance, ask your customers this question (20 words):Is there anything we could do differently the next time that would make it better or more valuable for you?This simple question tells customers you are looking to the future, seeking to improve, and grateful for their feedback.If you want to work more productively between departments, or more effectively with the members of your team, memorize and utilize this question (20 words):Is there anything we could do differently the next time that would make it better or more valuable for you?Colleagues will understand you are receptive, not defensive. You welcome new possibilities, approaches and ideas.If you want a better home or family life, sincerely ask your loved ones this very simple question (20 words):Is there anything I could do differently the next time that would make it better or more valuable for you? (I changed one word in the sentence. Find it?) Key Learning Point -------------------------------------------------------------------------------- When you close a sale, finish a job or complete a project, don't just wait around for `the next time'. Initiate the conversation for improvement. Your discussion will lead to better relationships, understanding and results. Action Steps -------------------------------------------------------------------------------- Repeat this sentence until you can do it from memory, then use it consistently with your customers, colleagues and partners (20 words):`Is there anything we could do differently the next time that would make it better or more valuable for you?'
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Ron Kaufman is an internationally acclaimed educator and motivator for partnerships and quality customer service. He is author of the bestselling "UP Your Service!" and founder of "UP Your Service College". Visit www.UpYourService.com for more such Customer Service articles, subscribe to his Newsletter, or to buy his bestselling Books, Videos, Audio CDs on Customer Service from his secure Online Store. You can also watch Ron live or listen to him at www.RonKaufman.com.
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