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Recently I read an article about tipping and it triggered me to elaborate on the subject, because it offers many possibilities.In this view the idea of tipping is compared with performance management. The client is the one who evaluates the performance. And as tipping is often used in restaurants and bars, the client is the customer who is receiving the service.When comparing the tip as an incentive for the performance the first question to answer by the one who is offering the service, or who is evaluating the service is: “how do you do your job?”One. On average. This means that – in a normal distribution - nearly 70 percent of the cases the client receives an average attention. This is nothing more than the average (attention) of all people who serve in restaurants. Should the receiver of the service tip in this case?Two. Below average. Same setting, but the attention is below every expectation. In this case the client should not receive a tip, but issue a complaint. It will probably do neither, but the guest in question will probably not return.Three. Your service if above expectations. Should you receive a tip? Yes, but remember that this view on tipping is highly dependent on culture. In performance-cultures you should receive a tip, otherwise you won’t have to.This view on tipping is probably not extensive enough, but it serves as a good starting point.Another interesting view would be the parallel of give-and-take tips in the area of article marketing. If you apply the same performance rules to the article writer, the average article will receive no tip (no rating). And an above-or-below-article-content will. But here too, the cultural element is decisive. Supporters of a performance culture should -- if they value performance – issue a rating. Others will probably not (bother).© 2007 Hans Bool
Article Source: http://www.content.onlypunjab.com
Hans Bool is the founder of Astor White a traditional management consulting company that offers online management tools. Have a look at some of our free management tools
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