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Please note that my work as a productivity consultant doesn't cause me to teach folks how to do more faster, and faster, until you fall apart. My goal is to help people identify the things that are profitable and then focus on those tasks as their highest priority, all the while working to maintain a profitable level of function in each profitable area of activity. In other words, it is possible to have too much of a good thing. Such is often the case with email. How many times do you check email every day? How much time does it take? How much of your email in the office is official and how much is unofficial? Our purpose is true to the basics of economics; that everyone works for incentives, i.e. Your company exists for financial profit. Every worker works for the incentives of cash and other benefits. I want to help you accomplish your required tasks, spending less time in the office. That is, for the incentive of a non cash benefit: More time for your personal interests. In the office, this creates an environment for better motivation and increased creativity. Bosses and supervisors are well advised to benefit from this incentive with employees whenever possible. It will benefit your work environment and, in time, your bottom line. Now, to you, my reader, whether you own the business or are the boss or worker, a good reason you should get your email habits under control because that action will allow you to reclaim much wasted (unprofitable) time and enable you to finish your day's work earlier, without cheating your email duties and without working faster and faster. The solution is not difficult. First get a good count of how many times a day you check email, and how long you spend each time you check it. This will vary, so simply add up all the minutes you spend handling email on a random day...and note how many times you went to your inbox. After you use my plan for a few days, measure again and compare. For the day after, set a definite time and promise yourself that you will only check email two times for the whole day. Decide on your times before you leave work today. Twice a day, that's all folks. This will work for most people. If you must have super responsive email for customer service support, you can set up an autoresponder to respond to each customer with a form letter for you, or you can automatically outsource and forward those emails to someone who can answer 95% of them for you, from a list you provide. Do what's necessary, but reduce your email checking to two checks daily, with the idea of moving once per day after about 30 days on the twice daily schedule. You may want to send all your contacts a nice email explaining that so you can provide better service, you will be checking email twice a day and give them the hour that you schedule that for. They will know that if they get an email to you before your morning check, they will get an answer Prepare yourself before you go to your inbox. Determine that you will aggressively delete any obvious spam on sight. Delete them almost without thinking, before you get distracted. Next, open only each message that pertains to work and either answer it or flag it for research, investigation and/or follow-up. Make every effort to respond to each one as you open them. You may have to put some in the pending mode, if research or investigation is necessary. If you have a helper or secretary, you may want to have him or her find out why Mrs. Jones'order was not properly packed and send her an apology and a refund, for example. All personal emails should be ignored until after all your work is done for the day. I suggest the use of separate email addresses for different categories of correspondence and open each inbox only at its appropriate time. Yes, this sounds rigid. That's because it is serious. We're talking about your livlihood. If you are among the majority of people who just kind of float along, going with the flow... whichever way the current runs, who knows where you'll end up? If you are among those few who want to rise to the top, ahead of your peers, this kind of management of your work habits, focused on productivity will help you to set a certain course to your personal definite destination, and will make it possible for you to arrive successfully. You can do it. I know you can. You just need to decide to navigate towards success, and then take the first step. The second and third steps will then come more easily.
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