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In today's world the telephone has become the most essential medium of communication. Telephones are widely used all over the world mainly for domestic use or for office use. When it comes to office phone systems, the system is particularly designed so that any number of users can use and share the same telephone lines, rather than having to use individual phones. These telephone systems are mainly designed for several phone users at a single location, like companies and large offices. Using these types of phone systems can mean lesser expenses for businesses, since it is proven to be more cost-effective than using regular telephone systems. PBX – The PBX telephone system, or Private Branch Exchange, are phone systems which are designed specifically for corporate use in offices. The main purpose of a private branch exchange system is to create a private communication network among all those who use and share the external telephone lines. This type of office phone system is ideal for large and medium sized organizations or companies. What makes this phone system cost-effective is that they allow sharing a few external lines among the users, rather than having individual users use their own external lines. By using a PBX phone system, it is very easy to reach someone within the phone network by dialing only a three or four digit extension. Plus, PBX systems also have additional features like voicemail, reminders, screen displays, and options to screen all calls. PBX phone services for offices may also include automated answering services, auto-generated messages for callers, and there is an option for live call transferring in this system. Automated Attendants – The Automated Attendant is an accessory used in most office phone systems for answering phone calls by way of automatically generating electronic messages. Using this accessory or tool, callers will be allowed to route themselves within the phone system through a series of menu prompts. Office voice mail systems are usually equipped with a basic automated attendant system. Automated Call Distributor – Another phone accessory commonly used in office phone systems is the Automated Call Distributor or ACD. An ACD or Automated Call helps to route incoming calls among a set of extensions and handles them efficiently. The most common locations for Automated Call Distribution systems are call centers, or any other office or location that has to process several incoming calls all at the same time. Computer Telephony Integration – The CTI, or Computer Telephony Integration tool, is used for connecting an existing phone system to a computer, or computer network. Important information is automatically retrieved from incoming calls, routed to the computers, where the data is processed for practical business purposes. There is another tool called the Key System Unit, or KSU, which contains useful features like call forwarding, extension dialing, and options for using voice mail. The Voice Over Internet Protocol or VoIP helps users to place voice information in digital form using the Internet. These office telephone systems are integrated with standard analog telephones, fax machines, cordless and cellular phones, using a traditional telephone network, and also have the option for the Internet by Voice over IP.
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Jonathan Riddick is a researcher and writer for www.phonesystemdept.com, where you can get telephone system equipment at the best prices. Visit us for all your telephone equipment needs.
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