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The High Cost of Turnover

By: John Bishop


Turnover issues can affect your company’s profitability, customer loyalty, sales, productivity, and employee morale. Below are examples of turnover costs from some reliable sources:

  • 1/3 of a new hire’s annual salary or wage Department of Labor

  • Nonprofessional position - 1.5 times the person’s annual salary
Professional position - 2.4 times the person’s annual salary Rutgers University - Graduate School of Business

  • $500 for a fast food employee HR Focus
§ $3,000 - 5,000 to replace a truck driver HR Focus · $2,000 teller position Credit Union Magazine

  • 38% of an employee’s annual salary U.S. Chamber of Commerce (average for all jobs)
There are many ways to calculate turnover cost. For example, one St. Louis photocopier company figures their first year cost to hire and train a new repair person is in excess of $63,000. Their turnover cost figure includes these tangible and intangible expenses.

Tangible Costs(Easily identified)
Advertising cost for open position


Recruiting agency fee


Travel expense


Interviewer (s) time – First interview


Interviewer (s) time – Second interview


Training cost for new hire


Relocation expense


Temp-to-permanent fee


Hiring bonus


Exit interview cost


Administration costs for termination


Severance/separation costs


Unemployment compensation

Intangible Costs(More difficult to assign a cost figure)
New employee productivity costs associated with the learning curve
Management time that could have been used elsewhere
Loss productivity for existing employees who are filling in for the open position
Employees stress & conflict while the position is open
Customer needs not being met
Missed business opportunities

Article Source: http://www.content.onlypunjab.com

The copier company’s managers understand the cost implications of their hiring and promotion decisions. For that reason they have developed a systematic approach for making those decisions.

Would your managers change their process if their decisions impacted their budget by $63,000? We help companies reduce turnover costs and/or develop a systematic approach to their hiring and promotion decisions. We will positively impact your bottom line. Please give us a call 314-664-6110.

Hire Your Company’s Future!

John Bishop, a graduate of Babson College in Boston, has over twenty-five years experience in sales and sales management. He has owned two companies and developed sales organizations in the United States, Europe and Japan. He founded Accent on Success® in 1994 to help companies hire and promote the right people for the right positions.

In addition, Mr. Bishop is the Executive Director of a nonprofit organization he founded that is dedicated to helping teenagers succeed in school and in life. Mr. Bishop and his wife Carole have been married for over twenty-five years. They have two daughters, three grandchildren and one great-grandchild and live in St. Louis, Missouri.

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