Craig Harrison's Articles - Free Reprint Articles

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Become a Credible Communicator: Make Honesty Your Policy! When you speak, do people listen? You don't have to be E.F. Hutton to command attention and respect in the workplace. But you do have to be credible. Become a Credible Communicator: Make Honesty Your Policy! Go Google Yourself! How Are You Known in the Marketplace? We need to know how our customers regard us. Are customers clear about who we are & what we can do for them? Go Google yourself to find out how are you known in the Marketplace. How To Make "The Ask!" - Tips for Effectively Recruiting Your Team Many times you make requests of others: to join a group, committee or team, to perform a task or to assist with a project. How do you make the ask is often the key to getting "Yes" as an answer. Tips to hear those magic words: "YES, I'd be glad to!" I'll Never Forget What's-Her-Name - Winning the Name Game Learning, remembering and properly pronouncing other peoples’ names is more than just good manners, it's good business, smart sales and service. It is a great first step to building solid relationships built on trust, respect and admiration since it makes the individuals feel special and respected. Jest Practices: Best Practices for Humor in the Workplace Although humor in the workplace can have beneficial effects, yet not all humor is good humor. However the challenge is to interject appropriate humor & fun into our serious jobs without hurting others or seriously undermining the company. Laugh and the Work World Laughs With You Stress abounds today's work environment-moody bosses & co-workers, repetitive tasks & unpredictable market pressures. Humor can help maintain a healthy balance between the pressure & seriousness which comes from high stakes jobs & a competitive marketplace. Magic Words: What Words are Music to the Ears of Your Customers Words have the power to create trust, allegiance and commitment in customers and clients. The body language, eye contact and gestures reinforce the sentiment being expressed verbally. The thoughts and care behind the words give them a magical power. Managing Your Meeting Monsters: Identifying the Cast of Culprits That Threaten Productive Meetings In today's meetings you may have no idea the constellation of characters that you’re meeting with. Use this article as your guide to the crazy cast of characters you’re likely to encounter in your meetings. Sales Through Storytelling: Story Tell, Story Sell! An old French proverb tells us "Nothing succeeds like success!" And in sales nothing succeeds quite like success stories. Are you sharing yours? Why not? The secret is in how you share your successes. Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty It's said nobody likes a complainer. I beg to differ. In customer service a complainer is doing you a favor. Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty It's said nobody likes a complainer. I beg to differ. Silly Service Has Its Serious Side: Test Your Customer Service Knowledge! Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge & learn how to be a service ace by picking the correct answer to all the 10 questions. Stellar Service Requires A "Bias to Action" Peak performers and high achievers have a bias to action." So says Bill Cole, MS, MA, known as America's Mental Game Coach. Stellar Service Requires A "Bias to Action" There are two types of people in our world: Those who make it happen (demonstrating this bias to action) & those who let things happen to them. Peak performers & high achievers have a bias to action. Make sure your service staff & sales professionals are from this group Where Sales Meets Service: Up-Selling and Cross-Selling Made Fun & Easy! The reality of business is that customers want to be sold. They love to buy for their own reasons. Not manipulatively bombarded with sales pitches but intelligently suggested with logical purchases that further their goals. Up-selling & cross-selling are two sales techniques used by professional sales & service staffs to increase sales. Are you making the most of your suggestive selling?