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Glenn Ebersole's Articles in Workplace and Communication

  • A Strategic Look At Email Subject Lines From Your Strategic Thinking Business Coach
    What are the first things you look at before you open any of your emails? And what two items will determine whether or not you will open the email? You will most likely view the "from" email address first and then look at the "subject" line next before deciding to open you email. The "subject" line is really the equivalent of a newspaper headline and it is a very important factor in a person's decision of whether or not to "read on" or in the case of email, "to open." There is a significant challenge to writing a great "subject" line or a great headline. The truth is that you have a few seconds and only a few words to make your "subject" line compelling and urgent enough to get the reader's attention and then "open and read on."
  • Do You Know What You Say Before You Utter One Word? The Importance of Your Body Language
    Think about all the face-to-face encounters you have each day, each week, each month and each year. And then think about how the success of any of these encounters all begins the instant someone sees you. Do you realize that one of the first things people notice about you is your aura or that distinctive atmosphere that surrounds you? You create that aura and you are responsible for what it says about you and whom it attracts. Why is this important? Look at the article title – Do You Know What You Say Before You Utter One Word? Well, let me remind you that 55% of your personal message is conveyed by your body language, 38% by the tone of your voice and 7% by your words. This should tell us that sensitivity to and an understanding of body language are very important to us.
  • Ten Major Causes of Powerless Presentations, According To Your Strategic Thinking Business Coach
    Every day in the business world there are millions of presentations made. Unfortunately too many of those presentations are "powerless." In fact, we may even be so bold as to say a majority of those presentations are "powerless" due to one or more of ten major causes. In the opinion of Your Strategic Thinking Business Coach, the major causes of "powerless" ineffective and non-persuasive presentations are:
  • Crisis Management Planning - What's Happening Where We Work?
    Crises continue to be in our newspaper headlines and the lead stories on radio and television broadcasts. And crises continue to affect businesses in many forms and continue to occur without notice. But what's happening where we work in response to this continuing trend of crises? Are businesses preparing for crises by developing crisis management plans? Do you know if your company has a crisis management plan or a business disaster recovery plan? Do they have a crisis communication plan? The American Management Association did a survey in August & September 2005 and what that survey revealed is summarized below.
  • Powerful Communication Tips For Managers & Supervisors
    Recently I read about a study conducted in 2001, which included approximately 20,000 exit interviews. A major finding in the study was that poor communications skills of supervisors were a leading factor in poor supervisory behavior, which caused people to leave their jobs.
  • Six Strategic Steps To Improve Your Emails
    The number of business emails we send and receive continues to grow at an amazing pace. And from my personal experience, more and more of my clients that prefer email communications as a preferred communications mode. Email can be a very effective and efficient means of communicating. However, how many of the emails we send and receive can we honestly say are effective and efficient? And what can we do to improve our email communication?
  • The Top Ten Benefits Of An E-Newsletter
    Much research has been done to indicate the benefits of e-newsletters. Obviously it is more cost effective to grow your business by increasing revenue and referrals from existing clients than in pursuing new clients. And a subscriber list of your business relationships is on very valuable asset for your business. So what are the top ten benefits of an e-newsletter for your company? As a strategic thinking business coach, I would list the following as the top ten benefits of e-newsletters.
  • Your Business Coach's Top 10 Tips on How to Demonstrate Respect Where You Work & While You Work
    Every one of us needs respect. And this is true at home and at work. In most, if not all, of the focus groups I have facilitated over the past fifteen years, the lack of respect is identified as a critical issue in the workplace. We know when we have respect and we know when we don't have respect. Whenever I hear the word respect, I am always connected to Aretha Franklin singing, "R-E-S-P-E-C-T Find out what it means to me." People in today's workplace are literally crying out for respect for who they are, for what they do and for what value they bring to the organization. There are some simple and very powerful actions to demonstrate respect. Here is a top ten (10) list of tips from your business coach on how to demonstrate respect.
  • Communications Tips From Your Strategic Thinking Business Coach
    "The Greatest problem in communication is the illusion that it has been accomplished." George Bernard Shaw The great quote by George Bernard Shaw confirms what I have experienced in my 35 plus year career. And in my past 23 years in my own business, I cannot think of a single instance where "communication" was not listed as a problem, challenge, frustration, irritant, etc. in the focus groups, discussion groups and other strategic planning endeavors I have conducted. Communication is a challenge. And it is an opportunity for very positive impressions if one works at doing it effectively.
  • Effective Business Communication Tips
    Do you consider yourself to be an effective business communicator? Have you honed your skills when communicating via E-mail and voice-mail messaging, in addition to the more traditional formal business writings? Could you use a little help improving the effectiveness of your business communications in each of these forms? Regardless of how you responded to my questions, I am going to say that I believe each of us can always use some help in improving the effectiveness of our business communications. And I want to assist you and guide you in finding ways to do just that. And I will start with the more formal or traditional written business communications form. Tina Miller is a freelance writer who’s been published in Corporate & Incentive Travel and the Milwaukee Business Journal and she offers the following tips:
  • The Power of Asking People What They Think - AND then Really Listening and Hearing What They Say
    It truly amazes me how often in too many businesses there is such an aversion to sincerely asking people (employees, customers, suppliers, vendors, et al) what they think. During my 35 year professional career, I have witnessed countless missed opportunities to gain insight and powerful information in business because someone did not stop and ask "What Do You Think?" Or if they did ask, they "listened" but did not "hear" what the person said. Although many people and businesses tout their ability to "listen," I want to know the more important attribute of whether they also have the ability to "hear."

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