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Hans Bool's Articles in Management

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Company Policies - Guiding Clients And The Internal Organization "A policy is a plan of action to guide decisions and actions"Policies are useful when you are dealing with structural changes. A government for example might want to guide the continuous traffic problems in the big cities knowing that traffic will grow and space will become scarcer. Organizing And Reorganizing Your Business Process It is often difficult to understand the differences between those two concepts: the organization on one hand and the business process on the other. But basically the business process is the result of the way that activities are organized - through the construction of a formal organization. The (business) process is focused on stock and flow of artifacts and the other (the organization) is centered around resources, like Your Corporate Values – Another Example Corporate values provide a very powerful communication tool. For the internal organization the values can be used to derive the company principles. And these provide a steering mechanism by answering the question how should we act if these are our values? Managing the Quality of Information Information processing is a business process that resembles a normal production process with familiar demands for managing both the quantity processed as well as the quality of the output. Client Focus and the Impact on the Internal Organization - An Article Publishing Example Article marketing is just like a real business; there are the employees (authors), the publishing system and the redaction (the internal organization) and there are the clients (the readers). The goal is to get satisfied clients. And there is always a problem. For example the article-parts-problem. This is a normal business problem. An organization should arrange its business between internal efficiency requirements and external (client) demands. Infrastructure - Enabler of a Higher Productivity (2) We know infrastructure from such basic things as gas, water and electricity. They have always been there and they are so basic that you do not know what to do when it is not there. A day without electricity during a hot summer can give a real problem. Internet is also part of infrastructural support. One important characteristic of infrastructure is that it serves a group of people in the same way. It comes with a standard. The water you tap from your home is of the same quality as the water you will find in a restaurant. But the level of an infrastructure could vary from one supplier to the other and according to the service level you have contracted it. Performance Management, Productivity and The Decision of The Pilot The more productive we are, the more we get paid. Seems logical, but is it true? All depends on the definition of productivity on an individual level. Take for example the decision of the pilot. A plane from North-West Airlines is heading to India. Above Germany Stock and Flow in Knowledge Management The concepts of stock and flow are often used when dealing with knowledge management. The stock of knowledge would be the level of knowledge of one employee (or even a whole organization) and the flow of knowledge would indicate the amount of knowledge that is transferred between people; the usage of the knowledge in organizing activities. Organizing Dilemmas A Never Ending Story (2) This dilemma is one of the most common management dilemmas. It is not constraint to large organizations that focus - to name one - on implementing a shared service center, but also small companies are dealing with this problem - even a computer programmer faces the same dilemmaThe main cause of this dilemma lies in the fact that - And the implications are: Knowledge or Information Management: What Comes First? During "office hours" when there are no changes in your organization, the relevance of knowledge management is minimal. Imagine that your business is involved in selling bikes and this business is prosperous. But than, all of a sudden there is a fall in demand. You verify with the suppliers of the motors and indeed in other areas the demand declines. You are just selling them, and you need to decide what to do What do you need and in what sequence? Organizing Dilemmas A Never Ending Story (1) This organizing dilemma is one of the most common management dilemmas. It is not constraint to large organizations that focus -- to name one -- on implementing a shared service center, but also small companies are dealing with this problem. Even when you are a programmer you deal with this one. Is Your Organization in Need For a Serious Upgrade? But how do you know this? About (Business) Rituals The term ritual has a religious connotation, but is also used in the anthropologist field where it is used to understand different cultures Apparently in the beginning of the previous century a Swedish "Lutheran archbishop and theologian who in 1930 received the Nobel Prize for Peace," was said to have changed the central notion of One of the Productivity Roles of an Advisor The advisor is productive in a variety of ways. Different advisors -- either internal or external ones -- will dedicate their time according to a certain preference. Communication is said to be one of the most important skill of the advisor. He communicates with the sponsor about the problem and with the (other) stakeholders about their view on the issue and additional requirements. The Checklist - More Than A Simple List A checklist is for more than one reason a tool that will support you when managing your business. “A Simple list,” you might think, but it could mean all the difference. In the first place, a checklist is like a plan in which you communicate to others what needs to be done. In most cases you know what to do, but think about this new employee you need to train, or when you arrive in the situation when your activities needs to be taken over by someone else. We sometimes forget how long it takes to learn what needs to be done, and in those cases a checklist will remind you of this. The Maturity Level of an Infrastructure Although not at the center of action, Infrastructure can make a difference......

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