- Becoming Fluent in Body Language
What we say may seem like the guts of communication; it seems like conveying how we feel and what we want is all about word choice. It may seem like this, but it's not. Sure, words are part of it - giving the phrase "Choose your words wisely" credence - but they only influence seven percent of our overall communication. The tone and infliction of our voice make up another 38 percent, but the majority of communication (55 percent) comes from body language. We say more by not speaking at all. - Business Email Etiquette
Ah, email. Since its invention, communication has greatly changed. We email our employers. We email our employees. We email our friends. We email our family. Perhaps we even email, after a few bottles of wine, our pets. Email has changed our lives and the future of email will likely even change it more. Soon, there may be no need to ever even speak. - Flying For Business Trips-What to Do When You're On Air
Those of you who travel for business probably find yourselves on an airplane almost as frequently as a flight attendant. You may prefer to use this "air time" as a chance to prepare for upcoming meetings, sales pitches, and conferences; you may figure that the tray table on the seat in front of you was invented more for your lap top than a bag of peanuts. Yes, it may seem like an airplane is the ideal working environment, but what do you do when it's not? - Getting Reimbursed for Business Expenses
Business traveling, even with all of its hustle, bustle, and flat hotel pillows, it does have one perk: your company pays for it. Whether they reimburse you for cars from rental agencies or for the miles you put on your own vehicle, one thing stands between you and your financial compensation: tangible proof of what you've spent. - How to Be Comfortable at a Business Trip Meeting
Ah, the business trip meeting. The stale coffee. The room full of strangers. The overwhelming smell of hotel lotion on your shirt collar. A business trip meeting may seem a lot like a flat mattress, no matter how much you toss and turn, you just can’t get comfortable. Still, business trip meetings aren’t an end all be all to comfort, there is a way to make them feel more like a productive session and less like a root canal. You simply need to keep yourself competent, confident, and poised with the ability to transition smoothly. - How to Get Your Boss to See Your Way
The onslaught of people who have recently started their own businesses attest to one thing: people like to be their own boss. This way, if they dislike the person they work for, they can actually do something about it. But, for the rest of us, those of us who are not entrepreneurs or trailblazers of a company, a boss just comes with the territory: having a boss in an office is as essential as having a cubicle. - Why You Lose Customers
When I first started this article, I asked several people what kind of experiences they had had with poor customer service. Some of their experiences were extreme – with one instance where a photographer punched an unsatisfied customer – but most relayed occurrences consistent with my own. I narrowed it down to three behaviors of customer disservice. When these behaviors are continually maintained, the ability to drive people away will surely be in the bag.
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