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Kendall SummerHawk's Articles in Customer-Service

  • 3 Ways to Respectfully Handle Your Less-Than-Ideal Clients
    If you're charging what you're worth then you're going to be cutting loose the bottom 10-15% of your clients each year. But nobody likes to be "the bad guy" so when the time comes to move on what do you do? The answer isn't to just pack their bag and say, "See you later Charlie!". Nor is it to hang on to the guilt—and the clients—"because you don't want to hurt their feelings."

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