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Kimberly D. King's Articles
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Leading Through Change
Being a strong change catalyst is critical to being an effective mentor. In order to “inspire others to continually strive for higher levels of performance through creative and strategic methods that are always focused to achieving your goals”
Mentoring With A Mission
Mentoring is a challenging skill that requires more than just training on communication skills.
The Definition of WOW
Are you striving to be the best of the best in your business? It’s not enough to just be “excellent” or “outstanding” anymore.
"No" Really Does Mean "No!"
I was in the grocery store last week and within the course of the 30 minutes that it took me to find the four items that I needed and check through the express lane, I experienced 4 children with four different families whaling uncontrollably. I wanted to say something to all of them but the moment was too stressful for all of them so I decided to wait until another time that would be more appropriate. Each one of their children was asking for an item that was not on the list.
More Than Just A Smile
Every Customer Service Training Program that I ever attended preached the same old adage- "Put a smile in your voice- Your customers can hear it". Well, in the telephone world, this is not the appropriate direction to give. I have "heard" more smiles that sounded sarcastic and irritated, rather than excited and enthusiastic. But in the world of face to face customer interactions- a smile really is an important behavior to demonstrate.
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