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Melissa Vokoun's Articles

  • Betrayal In The Boardroom – A Personal Journey
    If reading my story today compels one person to go into their office tomorrow and request that any and all promises of equity, stock, options, or promotion or compensation plans be verified in writing, then I will have accomplished my goal. If your requests are turned down – start making plans to cut the cord and find another career opportunity, for you have just become expendable!
  • Business Owners Must Invest in Their Employees to Insure Future Growth & Success - Money Well Spent
    If you feel that employee loyalty, enthusiasm, and drive are dwindling or not up to the standards that are needed for company success, you must consider how you can improve your work environment to encourage employees to work with energy and enthusiasm. This will be particularly important should the business face difficulties due to an economic downturn or other circumstances that are out of your control.
  • Developing a Professional Support Circle CAN Change Your Life & Bring You Balance & Harmony
    I find more and more of those whom I network with are more interested in their overall happiness than accumulating more money, larger homes, or staying on the fast-track in the corporate world. In many cases the developing and nurturing of a "professional support circle" allows them to achieve more financial rewards than they ever dreamed of without sacrificing a fulfilling family life. It does not matter whether you are a businessman or a work-from-home mom trying to juggle the demands of career and family, there are NOT enough hours in the day to accomplish everything that demands to get done.
  • Developing And Growing A Business Providing Vital Communications Products And Services
    Insure that the products and services you offer have the ability of penetrating a lucrative market in a rapidly growing industry. The current increase on dependence of essential services and their delivery presents an opportunity for vendors to ensure client satisfaction, supported by impeccable customer service.
  • Overcoming the Fear of Raising Prices and Fees - Stop Undervaluing Your Services and Abilities
    I fretted, I worried, I couldn't decide - would my clients and customers understand if I raised their pricing? Would my company lose the valuable relationships established over the years if I had to tell them that they would have to pay more to my company for the services we had been offering them. Finally, I did it - and guess how many clients and customers we lost because of the price increase? Do you think it was 10 percent, 25 percent? Well, amazingly, we NEVER LOST ONE! When I called them all to discuss the new rates, some of them ended up telling me they were amazed at how much we gave them for the prices we charged! So I decided to give you the benefit of my experience and save you the angst I went through.
  • Professionals & Entrepreneurs- Hire a Professional Voice for Your Company's Voicemail Messages
    If you are attempting to get projects and assignments with larger organizations and corporations, the sound of your own or one of your employee's voices on the company greeting or general voicemail makes you appear as if you are a small business, a solo entrepreneur or home-based business. With the ability of remote access to most voicemail systems and to small phone systems with auto-attendant capability, you must consider hiring a professional voice that can give you the touch and feel of a much larger organization.
  • The Benefits to Entrepreneurs and Small Businesses to Outsource to a Virtual Office or Assistant
    The emergence of the Virtual Assistant – Virtual Office support professional can fill that gap. The Virtual Assistant takes the role of office temp and elevates it to the status of entrepreneur. Because the Virtual Assistant is self-employed, bills the client only the hours worked or assignment completed, and is dependent on steady workflow from existing clients and referrals, this is the perfect solution for the busy professional.
  • Training And Coaching For Inside Sales And Customer Service Staffs Is Vital To Business Growth
    Emerging and Small Business Owners may not recognize that the investment of employee training in the Inside Sales and Customer Service areas of the company can be the difference between having a good year and great year. The difference in greater revenues and more customer satisfaction after the proper employee assessment, training and coaching is an incremental investment into growing your business.

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