- 9 WOW Ways to WOW Customers
This week is National Customer Service Week. As we celebrate the people who pay our bills, I want to give a few low-cost and no-cost ideas to WOW Customers so that they come back again and again and tell everyone they know. - Top 7 Ways Generation X Differs From Booomers
No, they’re not from Mars, but Generation Xers are dramatically different from the Boomers. Here are the top 7 difference you’re likely to see between Boomers and Xers in the workplace. - 7 Business Growth Wow Tactics for Increased Market Share
Here are Seven Business Growth W.O.W. tactics for increased market share that you can deploy now:
1. Rule 1-12-50 - The first portion of every month (hence the number 1), consistently every month (hence the number 12), - 5 Things NOT to Do With Upset Customers
A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every meal out for several days. - The Twinkie Defense and 3 Other Strategies Lawyers Use - Tips for Coaching Employees
Using the skills, strategies, and smarts of lawyers, you’ll be able to more effectively coach your employees to optimal performance. - Top 7 Questions About Your Credit Score
Here are the top 7 questions we hear from consumers about credit reports and credit scores...
1. Will closing paid off credit card accounts improve my credit score?
This will surprise many of you, but closing paid off credit card accounts can actually hurt your score in two ways. In “Your Credit Score”, Liz Pulliam Weston explains: - 9 Tips for Making Callers Feel Taken Care Of
Here are 9 super-simple tips for making callers feel taken care of over the phone... Consider holding a 5-minute training session with your staff and share these 9 tips for making sure callers feel taken care of. - Making Great First and Last Impressions Over the Telephone
1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. - 9 Steps for Coaching Call Center Agents
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls:
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