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Phil Lam's Articles

  • SIP Server
    SIP, Session Internet Protocol, is a signal protocol meant to create, modify or terminate sessions with one or more applicants. These sessions are mainly Internet telephone calls, multimedia distribution, and multimedia conferences. SIP was accepted as a 3GPP signaling protocol and permanent element of the IMS architecture in November 2000. SIP is widely used as a signaling protocol for Voice over IP, with H.323 and others.
  • IP PBX and Its Uses
    The integrated voice features, for example unified messaging and “click-to-dial”, became available with circuit-switched PBX systems. Complex coordination of voice and data networking environments are required.
  • Interactive Voice Response
    As the user's interaction with the database is predetermined by what the IVR system will allow the user access to, IVR technology does not require human interaction over the telephone.
  • Interactive Voice Response
    This is a telephony technology, whereby someone uses a touch-tone telephone to interact with a database to acquire information from, or enter data into the database.
  • IP PBX and Its Uses
    It’s a telephone, data and video switching system, which is usually located on customer premises and belongs to the user. It makes use of emerging technologies like VoIP, H.32 and Ethernet.
  • How VoIP Is Used
    While there are a number of ways that VoIP is currently being used, most individual callers fall into one of three categories....
  • News And The Internet
    The use of online news sites have been extremely popular in the way the average internet user is able to keep up with the news on the internet, without the hassle of having to buy a newspaper, turn on the television, or the radio.
  • Outsourcing IT - Is it the Best Option for your Organization?
    Is there really a need to outsource your organization’s IT workings? Won’t it be better if the organization can have a direct internal control over the IT operations, instead of relying on a 3rd party to help you decide what is best for your company?

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