- A Proactive Approach to Dealing with Conflict in Organizations
Conflict is inevitable in business and relationships. How you manage it determines its impact on your company, yourself and your employees. At a recent Leadership Day in Frederick, Maryland, we asked an audience of 80, “how many of you experience conflict at work?” All 80 participants raised their hands. We then asked “how may of your organizations have a defined way to handle conflict, whether between two people, departments, offices or even clients, when it arises? - A Relationship Recovery Program: A Proactive Approach to Handling Customer Complaints
Every organization has its share of complaints and, while every company would prefer not to have them, complaints do play an important part in the organization’s ability to continuously learn, improve and develop long-term client relationships.
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